LAMA Leather Goods
Daniela Roa Lagos (Einzelunternehmen)
Reichenberger Str. 115a, 10999 Berlin, Germany
Email: hola@lamaleathergoods.com
1. General
1.1 Customers within the meaning of these General Terms and Conditions may be both consumers and entrepreneurs.
1.2 An entrepreneur is a natural or legal person, or a legal partnership, who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
1.3 A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed.
2. Offer and Conclusion of Contract
2.1 The products and services listed in our online shop do not constitute binding offers; they are an invitation for the customer to submit a binding offer by placing an order.
2.2 The customer may submit an offer via the online order form integrated in our WooCommerce shop. After adding the selected items to the cart and completing the checkout process, the customer submits a legally binding contract offer by clicking the “Place Order” button. Orders may also be submitted by email.
2.3 The purchase contract is concluded upon our express acceptance of the order in text form or upon dispatch of the goods. We are entitled to accept the customer’s offer within five working days of receipt.
3. Prices and Shipping Costs
3.1 All prices are final prices. In accordance with the small business regulation under German tax law (§ 19 I UStG), no VAT is charged. Packaging and shipping costs are shown separately in the respective product listing.
3.2 For deliveries to countries outside the European Union, additional costs may apply — such as customs duties, taxes, or banking transfer fees — which are the responsibility of the customer.
3.3 Bank transfer fees for payments initiated outside the European Union, even for deliveries within an EU Member State, are also the responsibility of the customer.
4. Retention of Title
Delivered goods remain our property until full payment has been received.
5. Payment, Delivery and Transfer of Risk
5.1 Available payment methods are displayed on the respective product listing and during checkout.
5.2 If prepayment is agreed, payment is due immediately upon conclusion of the contract.
5.3 If the customer chooses a PayPal payment method, the transaction is processed by PayPal (Europe) S.à r.l. et Cie, SCA, 22–24 Boulevard Royal, L-2449 Luxembourg, subject to PayPal’s terms of use.
5.4 If the customer selects “PayPal Invoice”, the seller assigns the payment claim to PayPal under a factoring agreement. PayPal performs a credit check before accepting the assignment. If the check is negative, we reserve the right to decline this payment method. If approved, the customer must pay the invoice amount to PayPal within 14 days of receipt of the goods; payment to PayPal only will discharge the debt. We remain responsible for general customer enquiries regardless of the assignment.
5.5 Delivery takes place at the shipping costs shown in the product listing. Where delivery restrictions apply, these are indicated.
5.6 For consumer customers, we bear the shipping risk regardless of the shipping method chosen. For entrepreneur customers, all risks transfer to the customer upon handover to the logistics partner.
6. Right of Withdrawal
The right of withdrawal does not apply to entrepreneur customers (see Section 1.2 and § 14 BGB). For consumer customers, the following applies:
6a. Made-to-Order Items
The majority of our products are handcrafted individually to order. These items are excluded from the right of withdrawal in accordance with § 312g Abs. 2 Nr. 1 BGB, which applies to goods manufactured according to individual customer specifications or clearly tailored to personal requirements.
We do not accept returns or exchanges for made-to-order items unless the item arrives faulty or defective (see Section 6c).
6b. Ready-to-Ship Items
For ready-to-ship items (where applicable), you have the right to withdraw from the contract within 14 days of taking possession of the goods, without giving any reason.
To exercise your right of withdrawal, you must notify us within the 14-day period by means of a clear written declaration (letter, email) addressed to:
Daniela Roa Lagos
LAMA Leather Goods
Reichenberger Str. 115a
10999 Berlin, Germany
Email: hola@lamaleathergoods.com
It is sufficient for you to send your withdrawal notification before the 14-day period expires.
The item must be returned unused and in its original condition within 14 days of your withdrawal notice. The buyer is responsible for return shipping costs. Upon receipt of the returned item in satisfactory condition, we will refund the purchase price (excluding original shipping costs) using the same payment method used for the original transaction, within 14 days. We may withhold the refund until we have received the goods or proof of return, whichever comes first.
You are only liable for any diminished value of the goods if that diminished value is the result of handling beyond what is necessary to inspect the nature, characteristics and functioning of the goods.
6c. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receipt with photos of the issue. This is without prejudice to your statutory warranty rights, which remain fully in force. We will gladly repair, replace, or refund the item, and will reimburse you for any reasonable return shipping costs.
7. Exclusions from the Right of Withdrawal
In addition to made-to-order goods (Section 6a), the right of withdrawal does not apply to contracts for the supply of:
Goods that can spoil quickly or whose expiry date would quickly be exceeded;
Alcoholic beverages where the price was agreed at the time of contract but delivery cannot occur within 30 days, and whose value depends on market fluctuations;
Newspapers, magazines, or periodicals, with the exception of subscription contracts;
Sealed goods that are unsuitable for return on hygiene or health protection grounds, if unsealed after delivery;
Goods that have been inseparably mixed with other goods after delivery;
Sealed audio, video, or software recordings, if the seal has been broken after delivery.
If possible, please return goods in their original packaging with all accessories and packaging components. If the original packaging is no longer available, please use suitable protective packaging to prevent damage in transit. Note that the use of original packaging is not a prerequisite for exercising the right of withdrawal.
8. Statutory Warranty and Liability for Defects
8.1 If the purchased item is defective, the statutory provisions on liability for defects apply.
8.2 For second-hand goods: claims for defects are excluded if the defect does not appear within one year of delivery. This limitation does not apply to: (a) items used in construction in accordance with their intended purpose that have caused a defect in the building; (b) claims for damages or reimbursement of expenses; or (c) defects fraudulently concealed by us.
8.3 Consumer customers are requested to report obvious transport damage to the carrier upon delivery and to notify us accordingly. Failure to do so does not affect statutory or contractual warranty rights.
9. Governing Law and Jurisdiction
9.1 The law of the Federal Republic of Germany governs the contractual relationship between us and the customer. For consumer customers, mandatory consumer protection provisions of the customer’s country of residence remain unaffected. The UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.
9.2 If the customer is an entrepreneur, the exclusive place of jurisdiction for all disputes arising from the contractual relationship is Berlin, Germany.
10. Online Dispute Resolution
The European Commission provides an online dispute resolution (ODR) platform at: https://ec.europa.eu/consumers/odr. This platform serves as a contact point for out-of-court resolution of disputes arising from online purchase or service contracts involving consumers.
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
11. Miscellaneous
11.1 We are not subject to any codes of conduct beyond those referenced in these Terms and Conditions.
11.2 The essential characteristics of our goods and the validity period of limited offers are detailed in the individual product listings. Contracts may be concluded in German and English.
11.3 Should any provision of these Terms and Conditions be or become invalid, the remaining provisions shall remain in full force and effect. Invalid provisions shall be replaced by applicable statutory rules.
12. Workshop Events
This section applies exclusively to workshop bookings made directly through our website. Workshops booked via third-party platforms (such as The Makery or Konfetti) are subject to those platforms’ own terms and conditions.
12.1 Booking and Payment
Workshop bookings are confirmed only upon receipt of full payment. All materials and tools required for the workshop are included in the ticket price unless otherwise stated in the event listing.
12.2 Cancellations and Rescheduling by the Customer
Workshop tickets are non-refundable. No refunds will be issued regardless of the reason for cancellation or the amount of notice given.
As an alternative to a refund, the customer may request to reschedule to a future workshop date, subject to the following conditions: (a) the request is made with reasonable advance notice; (b) a suitable alternative date is available; and (c) we expressly agree to the rescheduling. Rescheduling is at our sole discretion and cannot be guaranteed.
As a further alternative, and only with our express prior agreement on a case-by-case basis, the value of the ticket may be exchanged for a LAMA product of equivalent value. This option is not automatic and we reserve the right to decline it.
Customers may transfer or sell their ticket to another person at any time before the event, provided they notify us of the new participant’s name and contact details before the workshop date.
12.3 Cancellations and Rescheduling by LAMA
We reserve the right to cancel or reschedule a workshop at our discretion — for example, to consolidate participants into a single session, or due to unforeseen circumstances such as instructor illness.
In such cases, we will contact all affected participants and offer a choice of alternative dates or a voucher redeemable against any future LAMA workshop or product. Any further arrangement beyond this is handled individually and entirely at our discretion. We are not liable for any additional costs incurred by participants as a result of a cancellation or rescheduling, such as travel expenses.
12.4 Photography and Social Media
We may photograph or record workshop sessions for documentation and promotional purposes, including use on our website and social media channels. By attending a workshop booked through our website, participants consent to being photographed. Participants who do not wish their face to appear in published images must inform us before or at the start of the workshop; we will respect such requests and ensure their likeness is not published.
12.5 Intellectual Property
All designs, patterns, and techniques presented during our workshops are the intellectual property of LAMA Leather Goods. Participants are welcome to use workshop skills for personal creative practice, but may not reproduce, copy, or commercially exploit any LAMA design, pattern, or product without our prior written consent.
Last updated: April 2026
